Collecting logs

Standard logs

Everytime the Orthanc service starts, it will generate a new log file in C:\Program Files\Orthanc Server\Logs on Windows and in /var/log/orthanc/ on Linux.

By default, on Windows, if the Orthanc service fails to start, it will retry to start 5 times and stop so it does not generate thousands of log files.

Log files are named as Orthanc.log.YYYYMMDD-hhmmss.ffff including the date/time when Orthanc was started.

Orthanc is not removing old logs so these log files might accumulate and consume lot’s of space. It’s up to you to manage the logs folder to make sure you don’t fill your disk with logs.

Generating an exploitable debug log

By default, Orthanc logs only the WARNING and ERROR level logs. For your log to be exploitable by the Orthanc community, you must generate them with the --verbose or --trace to get the INFO and TRACE information levels. If you are using Orthanc at the command-line, simply add these flags and redirect the standard outputs to some log file.

However, if you use packaged versions of Orthanc that runs the server in background, you will have to manually start Orthanc. The sections below explain how to achieve this goal with the officially supported packages.

Under Windows

Under Windows, if you used the official installer:

  1. Download the precompiled command-line version of Orthanc.

  2. Stop the Orthanc service. The actual process depends on your version of Windows.

  3. Copy the just-downloaded Orthanc-1.5.8-Release.exe together with your configuration file (that is by default located in C:\Orthanc\Configuration.json) into the same folder (e.g. C:\Temp).

  4. In a command-line shell, manually start Orthanc to generate the Orthanc.log file:

    $ cd C:\Temp
    $ Orthanc-1.5.8-Release.exe --verbose Configuration.json > Orthanc.log 2<&1
  5. Once the log has been generated (by default, it is available as C:\Temp\Orthanc.log), stop Orthanc and possibly restart the Orthanc service.

Under Debian GNU/Linux

  1. Stop the Orthanc service:

    $ sudo /etc/init.d/orthanc stop
  2. Manually start Orthanc (using the same configuration as the service) and generate the log:

    $ sudo -u orthanc /usr/sbin/Orthanc --verbose /etc/orthanc/ > Orthanc.log 2>&1
  3. Restart the Orthanc service:

    $ sudo /etc/init.d/orthanc start

Under Docker

The command-line to be used is:

$ sudo docker run -a stderr -p 4242:4242 -p 8042:8042 --rm jodogne/orthanc --verbose /etc/orthanc > Orthanc.log 2>&1